Pay Bills and Understand Insurance
Gillette is committed to providing medical care to patients at a reasonable cost. We work with many private and public insurance providers. We also can establish payment plans or consider financial assistance for some families who are paying for all or a portion of their care by themselves.
The information in this section can help you understand your responsibilities and our services related to insurance and billing. Current or potential patients who life outside of the U.S. should visit our page for iternational patients.
Verifying Your Benefits and Coverage
Many insurance providers require that you obtain a referral from your primary care provider before receiving care at Gillette. In addition, different insurance providers might cover services in different ways or not at all.
PLEASE NOTE: Gillette’s Twin Cities-based clinics are designated as outpatient hospital facilities. As a result, charges that aren’t covered by insurance might be higher at Gillette than they would be at clinics unaffiliated with hospitals.
Before your visit, contact your insurance company to get a complete understanding of your benefits and coverage. Some questions to ask include:
- Do I need a referral to go to Gillette?
- If so, how do I obtain a referral properly so that my care is covered by my insurance?
- How much of my care will my insurance cover?
- How much will I pay for myself?
Obtaining an Estimate of Costs
If you are paying for care without insurance, or if you will be responsible for a percentage of the cost of your care, you may want to receive an estimate of the costs associated with your upcoming services.
To receive an estimate, contact Patient Accounting at 651-325-2177. That way, you can better plan for any charges you may receive. When possible, please contact us well in advance of your visit to ensure that we can provide an estimate before you receive services.
Helping Us Bill Your Insurance
Gillette will bill your insurance provider directly, assuming we have all of the necessary information to do so. When you make your appointment, and when you arrive at our hospital and clinics, we will ask you for:
- Your insurance card
- The name and telephone number of your insurer, and any group or identification numbers associated with your insurance coverage (if you don’t have your card)
- Any other documentation we asked you to bring with you related to your referral or insurance (if applicable)
You will receive a bill in the mail for any charges not covered by your insurance, except in the case of co-payments. Please plan to make co-payments when you check in for your appointment.
Many insurance providers require that you contribute co-payments for services such as doctor appointments and therapy visits. Please be prepared to make your co-payments when you check in.
Payment options include:
- Credit cards (Visa, MasterCard, Discover and American Express)
- Debit cards
- Exact cash amounts (we can’t make change)
Paying for Charges Not Covered by Insurance
If you are paying for care without insurance, or are responsible for a portion of the cost of your care after we bill your insurance, we will send you a bill in the mail.
Please be aware that, in addition to hospital and outpatient hospital charges, you might receive bills for professional fees from your physicians, surgeons, psychologists, anesthesiologists and/or radiologists.
Payment options include:
- Returning your payment by mail
- Paying online
- Making payments at a registration desk in one of our Twin Cities facilities
- Paying by phone by calling the number on your bill
Asking Questions About Your Bill
Please contact Patient Accounting at 651-325-2177 during business hours to ask questions about your bill and discuss payment options.
Receiving Help to Pay Your Bill
As part of our commitment to serving the health needs of people who have disabilities, Gillette provides financial assistance for people who are unable to pay for their care.
If you don’t have adequate insurance, or if you don’t otherwise have the means to pay for medically necessary care, please contact Patient Accounting at 651-325-2177. You might be eligible for financial assistance or benefit from setting up a payment plan.
We evaluate each family’s situation based on income, assets and other resources.
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