Understand Costs, Insurance and the Gillette Assistance Program
Gillette is committed to providing medical care to our patients at a reasonable cost. We work with many private and public insurance providers. We also can establish payment plans or offer the Gillette Assistance Program (GAP) for families who are paying for all or part of their care. Current or potential patients who live outside the U.S. should visit our page for international patients.
Understand Your Costs
You might find that costs at Gillette Children’s Specialty Healthcare are higher than they are at some community clinics—there’s a reason why. To best serve children, teens and adults who have rare and complex conditions, Gillette operates differently from other hospitals:
- You get more time for appointments.
- You work with a team to coordinate and provide care.
- You get all the services someone with a particular condition requires—everything from imaging and diagnosis to surgery, rehabilitation therapy and related services.
How We Bill
If you see a provider at a Gillette location in the Twin Cities, your visit will be billed as an “outpatient hospital facilities” appointment rather than an “outpatient clinic” appointment.
Insurance providers treat outpatient hospital facilities differently from outpatient clinics. You might have to make a larger copayment, pay a larger amount as a deductible, or pay a larger percentage of the cost of care than you would at a clinic that isn’t affiliated with a hospital.
Be sure to ask your insurance provider or a Gillette financial specialist how this will affect you.
How a Financial Specialist Can Help
To help navigate or cover your costs, you can work with a Gillette financial specialist. Contact 651-325-2177 for help:
- Working with your insurance provider(s) and/or Medical Assistance to get details about benefits and coverage.
- Finding out if your insurance requires a referral or physician’s order.
- Filing an appeal if your insurance provider denies your request for care at Gillette.
- Understanding the bills you receive from Gillette.
- Setting up a payment plan, if needed.
- Applying for financial assistance through the Gillette Assistance Program.
- Learning about grant opportunities from UnitedHealthcare Children’s Foundation.
We always keep your questions and personal information completely confidential.
A financial specialist can also help you understand estimates and plan for expenses—before you receive a bill.
To Receive an Estimate
Contact a Gillette financial specialist 30 days before your visit so that we can get the facts you need. Before calling, gather:
- Your health insurance card/cards, if any.
- Your Medical Assistance card, if any.
- The name of the policy holder for your health insurance coverage, if any.