Gillette is committed to providing medical care to our patients at a reasonable cost. We work with many private and public insurance providers. We also can establish payment plans or offer the Gillette Assistance Program (GAP) for families who are paying for all or part of their care. Current or potential patients who live outside the U.S. should visit our page for international patients.

Understand Your Costs

You might find that costs at Gillette Children’s Specialty Healthcare are higher than they are at some community clinics—there’s a reason why. To best serve children, teens and adults who have rare and complex conditions, Gillette operates differently from other hospitals:

  • You get more time for appointments.
  • You work with a team to coordinate and provide care.
  • You get all the services someone with a particular condition requires—everything from imaging and diagnosis to surgery, rehabilitation therapy and related services.

How We Bill

If you see a provider at a Gillette location in the Twin Cities, your visit will be billed as an “outpatient hospital facilities” appointment rather than an “outpatient clinic” appointment.

Insurance providers treat outpatient hospital facilities differently from outpatient clinics. Depending on your health insurance, you may be charged a separate facility fee, which could result in a higher expense. You might have to make a larger copayment, pay a larger amount as a deductible or pay a larger percentage of the cost of care than you would at a clinic that isn’t affiliated with a hospital.

To discuss how this will affect you, please contact a Gillette patient financial representative at 651-325-2177.

Gillette is making available a list of our standard charges. Determining health care costs is a complicated process that involves many factors, including type of insurance, co-pays, deductibles and ability to pay.

Gillette has many options for helping you understand and pay for your health care. We have a team of financial representatives who will work with you and your insurance to provide you with an estimate for your care. Email estimates@gillettechildrens.com 30 days before your visit. In addition, the Gillette Assistance Program is available to help patients and families with financial challenges. 

Call a Gillette patient financial representative at 651-325-2177 if you need help navigating costs.

How a Gillette Patient Financial Representative Can Help

To help navigate or cover your costs, you can work with a Gillette patient financial representative. Contact 651-325-2177 for help:

  • Working with your insurance provider(s) and/or Medical Assistance to get details about benefits and coverage.
  • Finding out if your insurance requires a referral or physician’s order.
  • Filing an appeal if your insurance provider denies your request for care at Gillette.
  • Understanding the bills you receive from Gillette.
  • Setting up a payment plan, if needed.
  • Applying for financial assistance through the Gillette Assistance Program.
  • Learning about grant opportunities from UnitedHealthcare Children’s Foundation.

We always keep your questions and personal information completely confidential.

A Gillette patient financial representative can also help you understand estimates and plan for expenses—before you receive a bill.

To Receive an Estimate

Contact a Gillette patient financial representative 30 days before your visit so that we can get the facts you need. Before calling, gather:

  • Your health insurance card/cards, if any.
  • Your Medical Assistance card, if any.
  • The name of the policyholder for your health insurance coverage, if any.

Estimate requests can also be sent to estimates@gillettechildrens.com and a Gillette patient financial representative will contact you.