Understand Gillette Costs

You might find that costs at Gillette are higher than they are at some community clinics.  That’s because our specialists treat patients who have rare and complex conditions.

To meet patients’ needs, Gillette operates differently from other hospitals.

  • We allow more time for appointments.
  • We work in teams to provide care.
  • We provide integrated care, which means we offer all the services someone with a particular condition requires—everything from imaging and diagnosis to surgery, rehabilitation therapy and related services. 
  • We offer the Gillette Assistance Program (GAP) for financial assistance.

How We Bill

If you see a provider at one of Gillette’s Twin Cities locations, your visit will be billed as an “outpatient hospital facilities” appointment rather than an “outpatient clinic” appointment.

Insurance providers treat outpatient hospital facilities differently from outpatient clinics. You might have to make a larger copayment, pay a larger amount as a deductible, or pay a larger percentage of the cost of care than you would at a clinic that isn’t affiliated with a hospital.

Be sure to ask your insurance provider or a Gillette financial specialist (651-325-2177) how this designation will affect you.


Get an Estimate

Everyone has questions about their medical bills, insurance coverage, out-of-pocket costs, and more. Our financial specialists can help you understand and plan for your expenses before you receive a bill.

If you don’t have medical insurance—or if you’re responsible for deductibles, co-payments and co-insurance—you might want an estimate of the costs associated with our services. To receive an estimate contact our Gillette financial specialists at 651-325-2177.

When you call, have this information ready:

  • Your health insurance card/cards, if any
  • Your Medical Assistance card, if any
  • The name of the policy holder for your health insurance coverage, if any

That information will help us get the facts you need. If you can, call 30 days before your visit. Most of our estimates are complex, involving dozens of services. We want to give you all the information you need before you receive services or incur costs.

We always keep your questions and personal information completely confidential.


What Our Financial Specialists Can Do

Gillette’s financial specialists can help you:

  • Understand what your costs will be—before you receive a bill
  • Work with your insurance provider(s) and Medical Assistance, if applicable, to get details about benefits and coverage
  • Find out if your insurance requires a referral or physician’s order
  • File an appeal if your insurance provider denies your request for care at Gillette
  • Understand the bills you receive from Gillette
  • Set up a payment plan, if needed
  • Apply for financial assistance through the Gillette Assistance Program (GAP)
  • Find resources outside Gillette if you have no health care insurance or inadequate coverage

We can also connect you to Gillette social workers, who can help you find resources outside Gillette if you have no health care insurance or inadequate coverage. You might also want to apply for a grant from UnitedHealthcare Children’s Foundation.