MyGillette Patient Portal

• Upcoming appointments
• Clinical notes
• Test and Lab Results
• Imaging Reports
• Current Medications
• Allergies
• Patient information (including contact and insurance information)

• Pay bills online
• Update patient demographic information
• Request to cancel or reschedule appointments
• Schedule an appointment
• Send a message about scheduling or billing questions
• Fill out a release of information
• Ask your care team simple, non-urgent questions

Please remember complex or urgent questions are best directed to our Telehealth phone line at 651-229-3890 or 800-719-4040 (toll-free). Telehealth can answer issues such as new or worsening symptoms, unexpected health needs, medication questions, or medication refills.

Secure messaging is a new feature that lets you communicate with your care team, the Gillette scheduling team, or our billing team through a secure message center. Messaging works just like email but keeps your private healthcare information safe. You can use messaging to ask questions about your care and upcoming appointments or about bills and insurance. You’ll be notified when you have new secure messages according to the notification settings you choose within the portal.

Messaging your care team is easy. Log in to your patient portal account and go to the messages section. Choose “Inbox” and then “Send a Message” at the top of the page. When the new message window opens, you’ll select the group that can answer your question (scheduling team, clinical team, etc.). From there, you can pick a subject from a dropdown list that most accurately describes your message. Be sure to include the provider’s name in the first sentence of your message so we can direct your message to the appropriate provider team.

Use secure messaging to:  
1. Ask your care team simple, non-urgent questions. Please remember your complex or urgent questions are best directed to our Telehealth phone line at 651-229-3890 or 800-719-4040 (toll-free). Telehealth is available to answer issues such as new or worsening symptoms, unexpected health needs, or medication questions or refills.

2. Send attachments like documents, forms, pictures, or short videos to your care team. 

Most messages will be returned within 2 business days. If you have an urgent medical question, please call Telehealth. Please note that complex questions may require scheduling an appointment. 

We asked Gillette providers what tips they’d give to patients who want to use Secure Messaging: 
1. Keep messages short. 
Secure messaging works best for simple questions. Can you explain your question in 100 words or less? If not, scheduling an appointment or calling Telehealth might be your best option.  

2. Include your provider’s name. 
Remember to include the name of your Gillette provider in the first sentence of your message. When you include your provider’s name, we can direct your message to the appropriate care team much faster. 
 
3. A message is not an appointment. 
Your Gillette provider wants to give you the appropriate care. If your secure message needs your provider’s medical judgment, it’s best to schedule an in-person or virtual appointment. Submit your appointment needs using the “Scheduling Question” option or the request an appointment feature on MyGillette.   
 
4. Be patient.  
Keep in mind messages are monitored Monday – Friday from 8 a.m.- 4 p.m. To make sure our providers can enjoy time away from work and with their families, be patient when waiting for a response to your message. Use Telehealth or Urgent Care for immediate medical questions and needs. 

When you schedule an appointment online through your MyGillette portal account, our scheduling team will review the appointment to make sure it meets the requests of your clinical team. We’ll also ensure any coordinated needs, such as imaging, are added. If adjustments are needed, our scheduling team will contact you. You will receive an appointment confirmation and all standard appointment reminders for visits scheduled online. 

Online scheduling is not available for all appointments. If you’re not able to find the appointment you need or have urgent scheduling needs, please call us at 651-290-8707.

Online scheduling is not available for all appointments, but we are adding more appointment types over time. The most complete list is available in your portal. If you’re not able to find the appointment you need, or have urgent scheduling needs, call us at 651-290-8707. 
 
Currently, the appointments available for self-scheduling include: 

• Complex Care
• Endocrinology 
• Gastroenterology 
• Genetics 
• Integrative care 
• Internal medicine
• Neurology 
• Neurosurgery
• Orthopedics 
• Orthotic adjustments 
• Otolaryngology (Ear, nose and throat) 
• Palliative care  
• Plastics  
• Physical Medicine & Rehabilitation    
• Sleep Medicine  
• Spine 
• Sports Medicine 
• Therapeutic Recreation
• Therapy Evaluations (PT, OT, Speech)

There are several ways to enroll in MyGillette. 

Request an account at home: 

• Use our online account request form to get the enrollment process started immediately.
• Ask to enroll while you’re scheduling an appointment via phone. 
• Call Health Information Services at 651-229-3886, option 3. 

Request an account in clinic:

• Ask check-in desk staff or a member of your care team. After your request, you’ll receive an email invitation with instructions on how to complete the process. The email will come from Gillette Children’s and will include the subject line: Welcome to your online health account. (You’ll be prompted to create a username and password. It’s a good idea to write these down and keep them in a secure place.)

Patients aged 12 or Younger 

For patients aged 12 or younger, a parent or legal guardian may sign up for a MyGillette account. Start the enrollment process online. Call Health Information Services at 651-229-3886, option 3. Or ask to enroll while you are scheduling an appointment. 

Patients aged 13 or Older 

Patients aged 13 or older may request their own portal access and must grant permission—also called proxy access—for others to have access to their portal. Gillette staff can help you with that process, or you can fill out a proxy access request form online. 

This form must be filled out and signed by the patient unless the patient is unable to complete the form, which can be marked at the bottom of the form.

The form can also be printed, filled out, and sent it back via email, fax or mail.

A patient or a legal decision-maker for the patient may grant permission—also called proxy access—for others to have access to their portal. 

Gillette staff can help you with that process, or you can fill out a proxy access request form online.

If a patient is aged 13 years or older, the form must be filled out and signed by the patient unless the patient is unable to complete the form, which can be marked at the bottom of the form.

The form can also be printed, filled out, and sent it back via email, fax or mail.

Support is available 24 hours a day, just call 1-877-621-8014 with your questions.