Gillette Children's Home
Patient Safety and Quality
Improving Your Child’s Care and Experience
Your child deserves the best. It’s why we’re constantly working to enhance our quality improvement and safety practices in keeping with our commitment to never cause harm to our patients. And it’s why we survey families after an inpatient stay or outpatient visit to ask for feedback on how we did.
Days Since Last Pressure Ulcer Event
Days Since Last Central Line Bloodstream Infection
Days Since Last Adverse Drug Event
Patient Satisfaction Scores
Whether your child is at Gillette for an inpatient stay or outpatient visit—or whether you’re an adult patient with an upcoming appointment or surgery—we want you to have the best experience possible. That means care delivered with courtesy and respect, and providers who listen to your questions and concerns. It’s also important that your family’s providers follow important safety protocols and explain things in ways you and your child can understand. We want to be transparent with you about how we’re doing, so we’ve shared our 2016 patient satisfaction scores—both pediatric and adult—with you below.
Pediatric Inpatient Scores
| Gillette* | Children's Hospitals Average^ | Above/below Benchmark | |
|---|---|---|---|
| Overall Rating of Hospital | 84% | 82% | 2  |
| Would Recommend Hospital | 91% | 89% | 2 |
| Got Help as Soon as Wanted | 70% | 66% | 4 |
| Doctors Showed Courtesy and Respect | 92% | 90% | 2 |
| Nurses Showed Courtesy and Respect | 88% | 88% | 0  |
*Percentage of families rating Gillette a 9 or 10 using a 0 – 10 rating scale (with 0 being the worst and 10 being the best).
^Based on Children's Hospitals using Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys administered by National Research Corporation (NRC).
Pediatric Outpatient Scores
| Gillette* | Children's Hospitals Average^ | Above/below Benchmark | |
|---|---|---|---|
| Overall Rating of Provider | 76% | 76% | 0 |
| Would Recommend Provider’s Office | 85% | 86% | 1  |
| Provider Listened Carefully | 90% | 91% | 1 |
| Provider Showed Respect | 91% | 93% | 2 |
| Provider Explained Things Understandably | 88% | 90% | 2 |
*Percentage of families rating Gillette a 9 or 10 using a 0 – 10 rating scale (with 0 being the worst and 10 being the best).
^Based on Children's Hospitals using Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys administered by National Research Corporation (NRC).
Adult Inpatient Scores
| Gillette* | NCR Average^ | Above/below Benchmark | |
|---|---|---|---|
| Overall Rating of Hospital | 82% | 74% | 8 |
| Would Recommend Hospital | 92% | 76% | 16 |
| Got Help as Soon as Wanted | 87% | 63% | 24 |
| Doctors Showed Courtesy and Respect | 95% | 87% | 8 |
| Nurses Showed Courtesy and Respect | 95% | 86% | 9 |
*Percentage of families rating Gillette a 9 or 10 using a 0 – 10 rating scale (with 0 being the worst and 10 being the best).
^Based on facilities using Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys administered by National Research Corporation (NRC).
Adult Outpatient Scores
| Gillette* | NCR Average^ | Above/below Benchmark | |
|---|---|---|---|
| Overall Rating of Provider | 76% | 76% | 0 |
| Would Recommend Provider’s Office | 85% | 83% | 2 |
| Provider Listened Carefully | 90% | 90% | 0 |
| Provider Showed Respect | 91% | 92% | 1 |
| Provider Explained Things Understandably | 88% | 89% | 1 |