Whether your child is at Gillette for an inpatient stay or outpatient visit—or whether you’re an adult patient with an upcoming appointment or surgery—we want you to have the best experience possible. That means care delivered with courtesy and respect, and providers who listen to your questions and concerns. It’s also important that your family’s providers follow important safety protocols and explain things in ways you and your child can understand. We want to be transparent with you about how we’re doing, so we’ve shared our 2016 patient satisfaction scores—both pediatric and adult—with you below.