Improving Your Child’s Care and Experience

Your child deserves the best. It’s why we’re constantly working to enhance our quality improvement and safety practices in keeping with our commitment to never cause harm to our patients. And it’s why we survey families after an inpatient stay or outpatient visit to ask for feedback on how we did. 

Days Since Last Pressure Ulcer Event

Days Since Last Central Line Bloodstream Infection

Days Since Last Adverse Drug Event

Patient Satisfaction Scores

Whether your child is at Gillette for an inpatient stay or outpatient visit—or whether you’re an adult patient with an upcoming appointment or surgery—we want you to have the best experience possible. That means care delivered with courtesy and respect, and providers who listen to your questions and concerns. It’s also important that your family’s providers follow important safety protocols and explain things in ways you and your child can understand. We want to be transparent with you about how we’re doing, so we’ve shared our 2016 patient satisfaction scores—both pediatric and adult—with you below.

Pediatric Inpatient Scores

91 percent would recommend

  Gillette* Children's
Hospitals Average^
Above/below
Benchmark
Overall Rating of Hospital 84% 82% green arrow up
Would Recommend Hospital 91% 89% green arrow up
Got Help as Soon as Wanted 70% 66% green arrow up
Doctors Showed Courtesy and Respect 92% 90% green arrow up
Nurses Showed Courtesy and Respect 88% 88% yellow double ended arrow
*Percentage of families rating Gillette a 9 or 10 using a 0 – 10 rating scale (with 0 being the worst and 10 being the best).
^Based on Children's Hospitals using Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys administered by National Research Corporation (NRC).

Pediatric Outpatient Scores

85 percent would recommend

  Gillette* Children's
Hospitals Average^
Above/below
Benchmark
Overall Rating of Provider 76% 76% yellow double ended arrow
Would Recommend Provider’s Office 85% 86% red arrow pointing down
Provider Listened Carefully 90% 91% red arrow pointing down​​​​​​​
Provider Showed Respect 91% 93% red arrow pointing down​​​​​​​​​​​​​​
Provider Explained Things Understandably 88% 90% red arrow pointing down​​​​​​​​​​​​​​
*Percentage of families rating Gillette a 9 or 10 using a 0 – 10 rating scale (with 0 being the worst and 10 being the best).
^Based on Children's Hospitals using Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys administered by National Research Corporation (NRC).

Adult Inpatient Scores

92 percent would recommend

  Gillette* NCR Average^ Above/below
Benchmark
Overall Rating of Hospital 82% 74% green arrow up
Would Recommend Hospital 92% 76% 16 green arrow up
Got Help as Soon as Wanted 87% 63% 24 green arrow up
Doctors Showed Courtesy and Respect 95% 87% green arrow up
Nurses Showed Courtesy and Respect 95% 86% green arrow up
*Percentage of families rating Gillette a 9 or 10 using a 0 – 10 rating scale (with 0 being the worst and 10 being the best).
^Based on facilities using Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys administered by National Research Corporation (NRC).

Adult Outpatient Scores

85 percent would recommend

  Gillette* NCR Average^ Above/below
Benchmark
Overall Rating of Provider 76% 76% yellow double ended arrow
Would Recommend Provider’s Office 85% 83% green arrow up
Provider Listened Carefully 90% 90% yellow double ended arrow
Provider Showed Respect 91% 92% red arrow pointing down​​​​​​​
Provider Explained Things Understandably 88% 89% red arrow pointing down​​​​​​​​​​​​​​
*Percentage of families rating Gillette a 9 or 10 using a 0 – 10 rating scale (with 0 being the worst and 10 being the best).
^Based on facilities using Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys administered by National Research Corporation (NRC).