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Need Help Within 24 Hours?
The Nurse Help Line is ready to assist established Gillette patients with urgent questions or concerns.
Call the Nurse Help Line for needs requiring a response in 24 hours or less.
Phone: 651-229-3890
Fax: 651-229-3850
Hours:
Mon. – Fri. 7 a.m. – 9 p.m.
Sat. – Sun. 7 a.m. – 5:15 p.m.
Holidays: 8 a.m. – 4:30 p.m.
After business hours, call for URGENT requests only
IN EMERGENCIES, CALL 911
When to call the Nurse Help Line:
Neurology
- Any seizure concern, including seizures different from baseline; seizure medication taper, titration, or reaction, and more
- Keto diet concerns
- VNS/DBS concerns
Neurosurgery
- Shunt concerns
- Post-op concerns
Orthopedics
- Cast: wet, slipped, cracked, foreign body in cast, pain, circulation changes
- Fractures/orthopedic injuries
Post-OP
- Pain concerns
- Wound/infection concerns
- Any other concerning symptoms identified per surgeon
Urology
- Unable to drain urine/void
- Skin issues around stoma sites
- *UTI concerns: Please contact Primary care provider first
General
- Out of medication in the next 3 days or prior to weekends/holidays and already contacted pharmacy
- Respiratory concerns
- Constipation concerns
- G-tube concerns
- Orthotics concerns involving skin breakdown or fit concerns
- Any acute behavioral concerns/self harm/harming others (managed by Gillette)
- Medication reactions
- Any other need not listed above
Need non-urgent help from Gillette Children’s?
The MyGillette Patient Portal messaging feature is for established Gillette Children’s patients. MyGillette messaging is for questions, concerns, and requests that can wait up to 2 business days for a response.
When to use MyGillette portal messaging:
- Lab orders needed (greater than 3 days)
- Lab/imaging results request
- Non-urgent orders requests
- Request for non-urgent forms or letters to be filled out
- Request for referrals to Gillette providers and outside providers
- Update requests from providers without worsening patient condition
- Non-urgent updates or requests from outside providers
- Follow-up clarification Post op activity clarification
- Orthotics: New request or adjustments without skin concerns
- Equipment requests for external equipment companies
- Seizure medications: completion taper/titration with little to no concerns
If you are unsure if your need is urgent or not urgent, call the Nurse Help Line 651-229-3890. IN EMERGENCIES, CALL 911
When sending a message on MyGillette:
- Please allow 2 business days for a response.
- Include the provider name, location visited, service date, and as many details about symptoms and concerns as possible.
- You can attach forms (PDF format only), photos, labs results, etc.
- You may receive a message back asking you to call the Nurse Help Line instead of portal messaging.
This information is for educational purposes only. It is not intended to replace the advice of your health care providers. If you have any questions, talk with your doctor or others on your health care team.
If you are a Gillette patient with urgent questions or concerns, please contact Telehealth Nursing at 651-229-3890.
