Before a seating and mobility test at Gillette, your child will need an order from a health care provider—whether that provider works at Gillette or is a provider in the community.
You are responsible for inviting a durable medical equipment vendor to the evaluation, based on insurance coverage and service locations (consider the most convenient location for maintenance). If your insurance company doesn’t offer specific recommendations, you can view our Vendor Resource List (PDF).
You and/or your child will meet the vendor, your community provider and a Gillette seating specialist at one of the following locations for an evaluation:
Once we have an order and you have chosen a vendor, we ask you to complete a questionnaire. Your responses help structure the evaluation in a way that best meets your child’s needs.
What to Bring With You
If you have any of the following items, please bring them to your child’s appointment:
- Back-up wheelchair or equipment.
- Current mobility system (manual or power wheelchair, stander, walker, etc.).
- Communication devices and mounts.
- Information about your home or environment that might affect equipment choices. For example, if any areas in your home create special mobility challenges, consider measuring these areas or taking photographs.
- Lap trays.
- Medical records and medical history.
- Braces (also known as orthoses).
- Respiratory and feeding equipment.
We encourage staff from your child’s school to attend the evaluation and share input on equipment decisions, if possible. You might also want to get statements ahead of time from caregivers who aren’t able attend the evaluation.
Insurance and Prescriptions for Equipment
Insurance companies and third-party payers usually expect prior authorization before they will pay for durable medical equipment, including manual and power wheelchairs. Sometimes insurance companies require that you test equipment in your home and community to make sure you’ve made the best choice for your child’s needs.
Once you choose the equipment, Gillette submits the authorization for custom seating. Meanwhile, your durable medical equipment vendor will submit prior authorization for your mobility base (wheelchair or stroller). This process can take several weeks. If your insurer denies the prior authorization or asks for more information, a Gillette therapist responds on your behalf.
Once coverage for Gillette custom seating is approved, we set up your fitting session and coordinate the appointment with your durable medical equipment vendor if needed. If your insurance coverage is limited, we can connect you with a social worker to help you find other resources.