Our Mission and Principles of Care

As a first-of-its-kind hospital, Gillette pioneered a mission to serve people who have disabilities and highly complex conditions. Our mission and care principles infuse everything we do—from providing top-notch specialty care to training the next generation of medical and surgical specialists.

Our Mission

Gillette Children's Specialty Healthcare provides specialized health care for people who have short-term or long-term disabilities that began during childhood. We help children, adults and their families improve their health, achieve greater well-being, and enjoy life.

Principles Of Care

We recognize that each family and caregiver is unique and is a constant in a patient’s life. We support families and caregivers in helping patients achieve their highest potential.

We are partners with families and caregivers, committed to excellence in providing specialty health care services to children, teenagers and adults who have disabilities or complex medical conditions.

We recognize family members and caregivers as experts and decision-makers. We exchange information to enhance their decision-making abilities.

We respect each patient’s and each family’s strengths and individuality. We understand that a family might include relatives, foster parents and other caregivers.

We use a rehabilitative and interdisciplinary approach to delivering care, which promotes a patient’s independence and ability to take part in community activities.

We work with local, regional and national resources to enhance the continuum of care for children, teenagers and young adults who have disabilities.

Our employees and medical staff have the training and expertise—as well as the dedication to continual improvement and innovation—to help patients attain the best outcomes possible.

Community Health Needs Assessment

Delivering world-class care requires us to regularly evaluate and understand our patients’ needs. To do so, we collaborate with families and providers to identify opportunities for improving and expanding our services and, ultimately, for providing better patient experiences for our patients and families—not only within our hospital, but also in the region we serve. 

In compliance with the Patient Protection and Affordable Care Act of 2010, all tax-exempt hospitals are required to conduct a community health needs assessment every three years. In addition, each hospital must establish an implementation plan that uses its clinical expertise and resources to address the most pressing community needs identified in the assessment.

We are pleased to share our 2013 Community Health Needs Assessment. It summarizes our findings from interviews; focus groups and meetings with parents of children who have disabilities; community clinicians; and others familiar with the needs of children and adolescents in the region who have disabilities and complex medical needs. 

We extend our thanks to the many parents and providers who shared their experiences and perspectives with us.

View the complete Community Health Needs Assessment.

Community Health Needs Assessment Action Plan

Needs Related to Service Delivery

Access to pediatric sub-specialty expertise (beyond the metro) limits patient and provider options for high quality and interdisciplinary care. Needs include: orthopedics, neurology, PM and R and, neurosurgery.

Action: Gillette will increase and diversify access to subspecialty care in clinic settings beyond the 7-county metro area. 

  • Education and information gaps related to disability care persist. 
  • Expand education and outreach to providers and families

Timely identification and referral:

Action: Gillette will develop materials and resources to help clinicians understand the clinical guidelines for assessment, referral and management of orthopedic, neurologic, musculoskeletal and craniofacial condititions

Contemporary management concepts:

Action: Educational conferences and resources will be developed to help clinicians understand appropriate management concepts that lead to improved outcomes.

Needs Related to Technology and Improved Communication

Information exchange between patients, community clinicians and our physicians can be challenging.

Action: Gillette will explore methodologies for secure data exchange with providers and families to enhance communication, clinical coordination and reduction and redundancies in medical tests.

Better access to Gillette physicians will enhance care and encourage appropriate referrals.

Action: Communication mechanisms will be evaluated to enhance efficient and timely communication between community physicians and Gillette specialists

Needs Related to System Barriers

Out-of-network and out-of state insurance authorization is problematic and significantly limits patient access to quality care.

Action: Actively seek opportunities to collaborate with payers and providers to demonstrate capabilities and improve authorization process.

Needs Related to Case Management

Families face significant challenges in managing their child’s care.

Action: Gillette will define and develop a more consistent care coordination model.

Not Pursuing: Families are also seeing assistance in locating non-medical supports, such as transportation, support groups and home modifications. Since a number of organizations are providing this service in the community, Gillette will not engage in a concerted effort to meet this need.

Needs Related to Upstream Issues

A variety of broader issues impact accessibility of health care for the families we serve. Increase support and education of existing early intervention programs would lead to more timely and appropriate referrals.

Action: Gillette will provide resources to early intervention programs to help them determine how to better evaluate at-risk children and make appropriate recommendations for referral.

Identify opportunities to educate parents and community members about prevention and safety initiatives.

Action: Within our Level I Pediatric Trauma partnership with Regions, Gillette will work with Regions staff to engage in pediatric safety initiatives.

Seek opportunities to increase diversity in the workforce.

This initiative is already in progress within the Gillette’s existing Human Resources framework.


Why Gillette?

Because all children deserve a lifetime of amazing health care.

Why Gillette »