Improving Your Child’s Care and Experience

Your child deserves the best. It’s why we’re constantly working to enhance our quality improvement and safety practices in keeping with our commitment to never cause harm to our patients. And it’s why we survey families after an inpatient stay or outpatient visit to ask for feedback on how we did. 

Days Since Last Pressure Ulcer Event

Days Since Last Central Line Bloodstream Infection

Days Since Last Adverse Drug Event

National Patient Safety Goals

Keeping your child safe while they’re under our care is our top priority. To help make sure we’re doing everything possible to deliver safe care, we hold our caregivers to the highest standards as outlined in the Joint Commission’s National Patient Safety Goals.

Identifying Patients Correctly

Identifying patients correctly is an important way we make sure your child always gets the right medication and treatment. We use at least two ways to identify patients, for example using the patient’s name and birthday.

Pediatric Inpatient

Gillette 93% pediatric inpatient name identification

Staff confirmed child's identification before giving meds.
Goal 90%
Actual 93%
Data Source: Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys administered by National Research Corporation (NRC).

Adult Inpatient

92 percent adult inpatient naming

Staff confirmed patient's identification before giving meds.
Goal 90%
Actual 92%
Data Source: Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys administered by National Research Corporation (NRC).

Hand Hygiene

Having clean hands is the most important way health care workers can prevent patients from getting infections while in the hospital. Gillette follows hand hygiene guidelines outlined by the Centers for Disease Control and Prevention (CDC) for making sure everyone who comes into contact with our patients has clean hands.

91% hand hygiene gillette

Gillette staff follow CDC guidelines for hand hygiene.
Goal 90%
Actual 91%
Data Source: Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys administered by National Research Corporation (NRC).

Safe Surgery Protocols

Preventing mistakes in surgery is another important way we keep our patients safe. Gillette has strict guidelines for staff to follow in order to prevent surgery errors.

99% safe surgery protocols

Gillette staff follow protocols for safe surgery.
Goal 100%
Actual 99%
Data Source: Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys administered by National Research Corporation (NRC).